Improve Guest Satisfaction.
Upgrade Your Property.
Epic Echo helps hospitality businesses and tour operators in Greece improve reviews, pricing power, and repeat bookings. We combine customer satisfaction measurement and practical improvement plans with trusted sourcing of hotel equipment and guest amenities.
Our mission is to help hospitality businesses make better decisions, using clear customer feedback and reliable, high-quality sourcing that elevates the guest experience.
What we do
We support hospitality operators end-to-end: we measure what guests value, translate insights into a prioritised improvement plan, and (when needed) supply the equipment and amenities that help you execute those upgrades with confidence.
Customer Satisfaction Measurement (NPS / Surveys)
Set up practical feedback loops (NPS, post-stay surveys, review analysis) so you can see what drives satisfaction and what hurts it—by segment, property, and season.
Revenue & Returns Improvement Plan
A focused, prioritised plan to improve reviews, occupancy, ADR, and repeat bookings—starting with quick wins, then a roadmap for higher-impact changes.
Equipment & Amenities Supply (Greece)
Source mattresses, linens, towels, furniture, and hotel-grade amenities (shampoo, shower gel, slippers) with guidance on quality, durability, and value.
Why Work With Epic Echo
You get senior-level insight, local Greek market experience, and practical support—from diagnosis to implementation.
25+ Years in the Greek Market and 10+ years in Hospitality
Deep familiarity with guest expectations and performance drivers across Crete, the Ionian Islands, and beyond.
Actionable Recommendations (Not Theory)
Clear next steps you can implement—focused on what moves reviews, pricing, and repeat bookings.
Trusted Network & Sourcing
When projects require it, we coordinate with reliable local specialists and suppliers to help you execute fast and safely.
Consultancy + Practical Execution
Epic Echo is led by a team with 25+ years of experience in the Greek market and 10+ years in Greek hospitality. We work with hotels, villas, short-term rentals, and tour operators that want clarity: what guests think, what to improve first, and how to translate feedback into higher revenue and better returns. When improvements require product upgrades, we can also support sourcing of equipment and amenities through our trusted network—so plans don’t stay on paper.
Business Performance
We specialise in the practical application of technology and other traditional
methods to help your company perform to its full potential. We assist you in the setting of clearly identified company goals, large and small, that each department of your business will work towards to support the company’s main goals. We then monitor periodically the performance against the target, helping you understand when the company deviates from the target and why.
methods to help your company perform to its full potential. We assist you in the setting of clearly identified company goals, large and small, that each department of your business will work towards to support the company’s main goals. We then monitor periodically the performance against the target, helping you understand when the company deviates from the target and why.
Conduct Business in Greece
Starting with a simplified overview of the country’s main laws (Tax, Corporate and Finance, Labor and Commercial), we discuss and assess if it is beneficial for you to establish a company or a branch of your company in Greece. We provide a detailed report of the pros and cons and have a network of reliable professionals who can fully support you in your new journey.
Contact Us
Tell us what you operate (hotel/villas/short-term rentals/tour operator) and what you want to improve (reviews, occupancy, ADR, repeat bookings, operations) or what you need to source (beds, linens, amenities). We’ll reply with a short set of next questions and propose the best way to start.
- info@epicecho.gr
- +30 2810 313007
- Lasaias 1, 71305, Heraklion Crete, Greece
Support offices in Corfu and Athens
FAQ
Common questions about our consultancy and sourcing support.
Do you work only in Greece?
Our focus is Greece (especially Crete and the Ionian Islands). We support foreign tour operators and hospitality businesses operating in Greece, and we coordinate locally when implementation requires it.
What does a typical project look like?
We start with a short discovery, define the measurement approach (e.g., NPS, surveys, review analysis), then deliver a prioritised improvement plan. If product upgrades are part of the plan, we can also support sourcing and delivery.
Can you supply equipment without consultancy (or vice versa)?
Yes. You can engage us for consultancy only, sourcing only, or a blended engagement. We’ll recommend the most effective scope based on your goals and timelines.
Do you offer fixed pricing?
Fees are quoted after understanding your needs and scope. We keep it transparent and aligned with the expected value and complexity of the project.